Refund policy

At Bearded Vapes, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help.

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1. Returns

Due to the nature of vaping products and for hygiene and safety reasons, we do not accept returns on used or opened disposable vapes, e-liquids, or pods.

 

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2. Refunds

We offer refunds in the form of store credit in the following cases:

• The item arrived damaged or defective

• You received the wrong product

• Your item was lost in transit and confirmed undelivered

Once we inspect the item and approve your refund, a store credit will be applied  within 5–7 business days.

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3. Exchanges

We only replace items if they are defective or damaged upon delivery. Please contact us within 48 hours of receiving your order to request an exchange.

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4. Non-Returnable Items

• Opened or used vapes and accessories

• Sale or clearance items

• Gift cards

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5. Questions?

If you need help with your order, reach out to us at:

Email: jason@beardedvapes.co.za

WhatsApp: 0833760421